Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

use our e-consultation appointment request form SystmConnect Monday to Friday from 8am. We will respond within 6 to 8 hours during opening times. Important things to note about requests made on SystmConnect – please only submit one SystmConnect per person, please allow up to 24-48 hrs for routine and administrative SystmConnect to be processed before chasing, If you are requesting a new sick note please do this as a clinical request, rather than an admin request.
phone us on 01274 425 600, Monday to Friday from 8.00am to 6.30pm
visit any of our surgeries and speak with a Care Navigator, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with. You will usually speak to one of our trained Care Navigators to begin with. Care Navigation involves members of our GP practice teams being trained to support patients by signposting them to the most appropriate professional or service. This is being implemented to help patients ensure they receive the right care, first time and as efficiently as possible. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

use our e-consultation appointment request form SystmConnect Monday to Friday from 8am. We will respond within 6 to 8 hours during opening times. Important things to note about requests made on SystmConnect – please only submit one SystmConnect per person, please allow up to 24-48 hrs for routine and administrative SystmConnect to be processed before chasing, If you are requesting a new sick note please do this as a clinical request, rather than an admin request
phone us on 01274 425 600, Monday to Friday from 8.00am to 6.30pm
visit any of our surgeries and speak with a Care Navigator, Monday to Friday from 8am to 6:30pm
use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at one of our four local surgeries
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – SystmOnline Login (tpp-uk.com)
phone us on 01274 425 600, Monday to Friday from 8am to 6pm
reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical or mental health help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Page last updated on: 9^th June 2026